Terms and conditions

Terms of Sales

Article 1 / Duration of stay

The customer reserving accommodation with the owner, for a fixed period, may not under any circumstances invoke any right to remain in the premises.

Article 2 / Booking formalities

Upon receipt of the reservation made by the customer on the owner's website: https://lesgaletsxm.com, the said customer will receive a confirmation email entitled: your reservation on the Les Galetsxm.com

The owner invites the customer to check the elements of this reservation:

  • his contact details and more particularly email address and mobile phone number in order to be reachable before and during the reservation.
  • his comments and, if this reservation is a gift, the complete contact details of the beneficiaries so that the owner can establish a gift voucher if desired.
  • the room reserved - the number of people - the date of arrival - the date of departure - the number of nights.
  • the total price of the reservation, the amount indicated being inclusive of VAT, tourist tax included

° The customer must pay the full price of the stay to validate his reservation.

Article 3 / Room prices

The prices displayed are prices per room, per night, tourist tax included.

The prices do not include any additional services.

Article 4 / Cancellation of the stay by the customer

Any modification of the reservation, date, room, is only possible after the agreement of the owner and can possibly involve additional costs, and will be made according to the availability on the date of the modification.

The customer is informed of the special conditions in the event of cancellation of the reservation before the start of the stay:

  • if the cancellation occurs more than 15 calendar days before the arrival date, the total amount paid on booking will be refunded in full to the customer (excluding stripe commissions 1.5%)
  • if the cancellation occurs between the 14th calendar day and the 3rd calendar day before the date of arrival, the 30% of the totality paid at the reservation will remain with the owner. (excluding stripe commissions 1.5%)
  • if the cancellation occurs less than 48 hours before the date of arrival, the full amount of the reservation will remain due to the owner.
  • In the event of early departure during the stay, the total amount of the service reserved will be due.
  • In the event of covid or travel restrictions due to covid, the total amount paid upon reservation will be refunded in full to the customer (excluding stripe 1.5% commissions) upon presentation of supporting documents.

Article 5 / No show

In case of no show, the total amount of the reservation will be owed.

Article 6 / Cancellation insurance

The owner draws the customer's attention to the fact that no cancellation insurance is included in its rates. It is therefore strongly recommended to subscribe to one.

Article 7 / Cancellation of the stay by the owner

If, before the start of the stay, the owner has to cancel the reservation, he will immediately inform the customer by registered letter with acknowledgment of receipt.

The customer will then be immediately and fully reimbursed for all sums he has paid.

Article 8 / Time of arrival

The customer must arrive on the day specified when making his reservation, at the earliest at 2:00 p.m. (time of room availability and key collection) and at 8:00 p.m. at the latest.

The customer will imperatively warn by telephone if, by force of circumstances, he is forced to arrive after this time slot.

As far as possible, it is requested not to schedule arrivals after 9:30 p.m.

Article 9 / Breakfast

currently we do not offer breakfast.

Article 10 / Time of departure

The departure time from the rooms is fixed:

  •  Monday to Sunday at 10:00 a.m. at the latest.

Article 11 / Payment of the accommodation balance

The balance of the stay is to be paid before departure, at the initiative of the customer.

An invoice is given to the customer on departure with the details of the service, the amount of accommodation, the amount of any additional services, the amount of tourist tax, the amount of VAT applied.

Article 12 / Change of rooms

It is possible that the owner, for reasons of service or security, has to modify the room initially reserved by the customer. In this case, the change will always be for a room of the same capacity and offering the same level of service.

In this case, the cost of the reservation will be adjusted.

Article 13 / Pets

Pets are not allowed.

Article 14 / Art of living and use of the premises

In order to preserve the tranquility of the place and the comfort of the guests, respect for a certain “art of living” is required of all, one that is essential when living in community.

In particular, it is requested not to smoke inside the rooms and common areas and, as far as possible, to stay away from open doors and windows so as not to inconvenience the occupants.

For safety reasons, it is strictly forbidden to use in the premises:

  • open flames such as matches, candles, candles, Bengal fire, etc.,.
  • open flame lighting fixtures, candelabras, candles, light fixtures,

The customer undertakes to return the rooms in perfect condition at the end of the stay and to systematically declare - and to assume financially - any degradation for which he is responsible.

The rooms having been decorated and furnished with passion by the owner, it is requested to respect the objects made available. Any undeclared disappearance of an object will be invoiced subsequently to the customer, at its replacement value.

Customers' attention is drawn to the fact that minors living on the property are placed under the sole and entire responsibility of their parents or of persons having authority over them.

Article 15 / Modification of the conditions of sale

The present conditions of sale are modifiable at any time and without notice. The acceptance and respect of these conditions of sale are deemed to be acquired as soon as the deposit has been paid.

Article 16 / Data Protection Act

In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the customer has the right to access and rectify data concerning him. The owner undertakes not to transmit in any case the information that the customer has communicated to other companies or organizations for advertising purposes.